Terms and Conditions of Sale
We would like to draw your attention to the terms and conditions associated with access to and use of this website. Your use of and purchase of products from this site is governed by these terms and conditions
Contacting us
How to contact us by e-mail or telephone
Where you have a enquiry or request information about an order, or wish to cancel, in the first instance, you should contact our customer services' department, preferably by e-mailing info@wimpltd.co.uk.
You can telephone us on 01859511131 National call rates apply.
We endeavor to respond to all enquiries within three working days.
How to contact us by letter
Alternatively you may write to Western Isles Metal Products Ltd, Creagan, Drinishader, Isle of Harris, HS3 3DX
When is an order accepted?
Any order placed on-line or based on information provided on our web sites is subject to our acceptance even if paid for at that time and an e-mail issued confirming receipt of your request. We rarely do decide to decline an order but if we do so we will inform you promptly and will issue a full refund. Where we have issued a quotation and not withdrawn it our quotation is open for acceptance within the period stated therein or when no period is stated, within thirty days only after its date.
If you are a consumer you may have a right to cancel
If you are a consumer you may cancel your order at any stage before, and up to seven (7) working days after, the day after the products are delivered to you by notifying us in writing or e-mail (If you exercise this right we may ask you to return the products to us and pay for the cost of doing so). We will refund within 30 days of cancellation any money you have paid for the products until the products are returned you should safeguard them
This right of cancellation does not apply:
To orders for products, made to your personal specifications
Where the products have been used or damaged after receipt by the consumer. Top
Delivery
When will the order be delivered?
For standard products, delivery will normally be within 7 days of receipt of order. For made to order products we generally aim for similar delivery times, but this can vary depending upon receipt of special materials and general workload. If we quote a delivery period longer than 14 days or later than any date requested by you, we will ask you to confirm that this is acceptable and if it is not you may cancel the order and any monies paid will then be refunded in full. Whilst we endeavour to despatch products on time and will aim to keep you informed if there is any delay, we do not accept liability for any failure to deliver on the stated date or at the stated time.
What carriage charges are payable?
Carriage charges are payable by you in addition to the product prices quoted on our web site. Carriage charges will be calculated automatically when ordering on-line (based on standard delivery arrangements and the location you have selected) and will be displayed to you before you place your order and pay on-line. For made to order products we will issue a quotation subject to carriage costs and will provide a firm price for carriage once the specification is fully agreed with you.
What if you want to delay delivery?
We will endeavour to comply with reasonable requests by you to delay delivery but shall be under no obligation to do so and reserve the right to charge storage charges should you be unable to take delivery as planned.
What if the products are lost or damaged in transit?
You should notify us promptly of any loss or damage of goods in transit. Goods should be signed for unchecked upon receipt or the delivery note marked as received damaged if any damage is obvious. If goods are damaged when received or don’t arrive within a reasonable time of the expected delivery once we have notified you of despatch please contact us as soon as possible so that we can arrange for appropriate rectification or replacements and take the matter up with the carriers. , Or we will at our option repair, replace or credit shortages of goods lost or damaged in transit.
Delivery dates are estimates unless agreed as fixed
Any date quoted for dispatch or delivery, unless specifically described as a fixed date, is an estimate only and is calculated by reference to whichever shall be the later of the date of receipt by us of a written order to proceed or of all necessary information and drawings to enable us to put the work in hand. The date for dispatch or delivery shall be extended by a reasonable period if delay in despatch or delivery is caused by instructions or lack of instructions from you or by any cause which were not foreseeable by you and us when this contract was agreed. Top
Specifications
We are constantly striving to improve our products offering and reserve the right to alter specifications at any time without notice prior to order acceptance. On occasions we may be unable to obtain special materials and will in such cases either substitute components of at least equivalent value, functionality and appearance or, failing this, contact you to discuss how we should proceed.
What finishes are used?
We can supply products in various colours and finishes as described on our web site
Appearance and colours may look different than they really do
We cannot guarantee that the appearance and/or colours of the products shown on our web site exactly reproduce the appearance and/or colours of the physical products themselves. Top
Prices
Quoted prices include packaging but not delivery
Unless otherwise individually stated, prices quoted are inclusive of packaging but exclusive of delivery
Your obligations where we are designing and making a product to order
Where we design and make a product to your measurements you should take special care to ensure that all dimensions supplied to us are accurate. And will confirm the information supplied back to you in our quotation or confirmation. We shall be entitled to a reasonable additional price in respect of any extra costs incurred by us if the products supplied need to be modified and further work arises as a result of your failure to supply correct or complete information.
Local sales taxes and import duties may apply
Where you are outside the European Union, our quoted prices do not include local sales taxes or duties which may be payable by you on import or on receipt of the goods. It is your responsibility to ensure that any required import licences are in your possession and that the formalities for clearing customs are taken care of. Top
Payment terms
When are you due to pay?
Unless otherwise stated in the contract, payment is due in full prior to dispatch. A deposit may be required where we are making products to order. For on-line orders for standard products payment is taken in full at the time of order. Top
Risk and title
When do you have responsibility for the goods?
Risk passes to you on delivery.
When will the goods be yours?
Property in and title of the goods shall not pass to you until we have received payment and we are in receipt of cleared funds.
Use strong fixings and fixing points
It should be noted that some products installed outdoors can be subject to considerable stresses and care should be taken to ensure that appropriately strong fixings are used and that the material to which the product is fixed is sufficiently sturdy for the purpose.
We are allowed to use information which you supply
Where you supply a design (whether in the form of a drawing or of a graphic image file) for the purpose of an order, then, you warrant that such design belongs to you or is public domain and freely useable by us, and, unless we have agreed otherwise in writing, we shall be entitled to use such drawing for supplying other customers and for displaying generally in our catalogues, web sites and other public media
What happens if we use information you’ve supplied but belongs to others?
You shall indemnify us from and against all actions, claims, costs and proceedings which arise due to the manufacture of products to drawings and specifications supplied by you where it is alleged that they involve an infringement of any third parties’ patent, copyright or other industrial property rights.
What happens if something unforeseen happens?
Neither you nor we shall be under any liability for any delay, loss or damage to the extent it arises wholly or in part as a result of industrial action or any cause beyond our reasonable control such as acts of god, civil commotion, riots, flood, drought, fire and legislation. If any such circumstances occur we will discharge our obligations as soon as reasonably practicable after such circumstances have ceased to affect our operations.
We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of the use of or reliance placed upon information contained within its website.
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